FLY HASSLE FREE
DOMESTIC FROM SOUTH FLORIDA
PRE-FLIGHT XO SHARED FLIGHT CHECKLIST
TSA Mandate Advisory
Effective as of June 22nd, 2023, the U.S. Transportation Security Administration now requires all passengers' full legal name, date of birth, and gender for vetting purposes. Please be sure to enter these details in the Trips section of your XO APP no later than 3 hours prior to departure. Failure to provide this information will restrict you from boarding the aircraft for your flight.
How early should you arrive before departure?
Please arrive at the FBO at least 45 minutes before take-off. Boarding will end 15 minutes before the scheduled departure time.
Where is the FBO?
Please refer to your flight itinerary for the FBO address and contact information. You can find your itinerary in the “Trips” section of your app profile.
Will we hold a XO SHARED FLIGHT if you’re running late?
Our shared flights must depart on time. Boarding ends 15 minutes prior to departure, without exception.
Will there be any kind of security screening?
Trained professional K9 handlers will screen all luggage. This screening ends 15 minutes before departure time and is required for boarding.
What forms of I.D. do you need for flight check-in?
A physical passport or driver’s license is required. Copies or pictures of these documents will not be permitted.
Can I add the trip to my Apple Wallet?
Yes! Ensure your XO app is updated to add your trip to your Apple Wallet. This way, you'll get timely flight updates and won’t miss any important notifications.
What about unaccompanied minors?
Please advise the Client Services team as soon as possible if an unaccompanied minor travels. Minors ages 5 years and above may travel alone. The Client Services team will require the name and contact of a responsible adult at departure and arrival.
Are you traveling with children?
A child under two years of age is considered a lap child. Children older than two require an additional seat. Should you need to purchase any additional seats, please notify the Client Services team immediately.
What is your seat assignment?
Seating is typically only assigned for super-mid to heavy aircraft. We will message your seat assignment via the “Trips” section of your app profile the evening prior to departure.
Do you require physical assistance?
Due to current policies and limitations, our on-ground team is unable to provide physical assistance to passengers in need. We recommend that passengers requiring such support arrange for professional medical services in advance of their travel. For assistance with booking a professional medical service, please reach out to our client services team.
Complimentary Inflight Dining
XO provides unique, innovative dining selections. 72 hours before your flight, an ordering link will be sent by text message and as a notification via the XO App. Once you receive the notification, please click on the link and place your selection. All orders must be placed by 4 PM the day before departure.
Do you have any allergies or a medical condition we should know about?
For your safety and comfort, please notify our Client Services Team of any such conditions prior to traveling, so we may update your member profile.
What if I have Medications?
Please be sure to keep all essential medications in your personal item to carry on board with you.
What about hazardous materials on board?
Firearms and ammunition, flammable material or liquids in stowed baggage or otherwise, including, but not limited to, e-cigarettes, vapor inhalation devices, and flammable products such as lithium batteries, are not allowed on any flight.
Are you traveling with cash?
Travelers are permitted to carry up to $50,000 in cash on board. You will not be permitted to board with amounts in excess of that. Cancellation fees may apply.
Would you like to request ground transportation upon arrival?
Please call our Client Services Team prior to your flight. Additional fees will apply.
May you smoke on board?
We have a strict no-smoking policy on all flights. This includes cigarettes, cigars, e-cigarettes and any kind of vapor inhalation devices.
Are pets allowed on flights?
As much as we love pets, we have a strict no-pet policy on board, with the exception of registered service/emotional support animals.
Traveling with a service/emotional support animal?
Please call our Client Services team immediately upon booking and at least 48 hours prior to departure. Please note that XO reserves the right to charge you for an additional seat if, the operator of your flight believes that the size and weight of your service animal will present a safety hazard by blocking the aisles of the aircraft or access to the emergency exits. If the operator does not receive confirmation that a service/emotional support animal is flying at least 48 hours prior to the flight, the operator reserves the right to deny their boarding.
Traveling with sports gear?
Please let our Client Services team know ahead of time. Some sports equipment is prohibited. Skis, snowboards and golf clubs are not permitted on shared flights. We're happy to assist with shipping of oversize sports equipment. Additional fees will apply.
 | Luggage |
Heavy Jet
Includes but is not limited to: Challenger 850, Gulfstream IV, and Falcon 2000
Each passenger is allowed one piece of luggage (not to exceed 50 pounds and 27”x21”x14”), which must be stored in the luggage compartment. In addition, each passenger may bring one small personal item (9x10”x17”) such as a briefcase or purse. Please be sure to tag all luggage prior to travel and include your full name, address, and phone number.
Turboprop – Super Mid-Size Jet
Includes but is not limited to: Pilatus PC-12, King Air 350, Learjet 45, Hawker 800, Citation X, and Challenger 300
Each passenger is allowed one small carry-on bag (9”x14”x22”), which must be stored in the luggage compartment. In addition, each passenger is allowed one small personal item (9”x10”x17”) such as a briefcase or purse. Please be sure to tag all luggage prior to travel and include your full name, address, and phone number.
*Please note that excess luggage may result in denied boarding. In such cases, XO will not be responsible for the item including the shipping or handling of the items in question.*
 | Samsung Note 7 |
Effective as of October 15th, 2016, the U.S. Department of Transportation and the Federal Aviation Administration announced an emergency order to ban all Samsung Galaxy Note 7 smartphone devices from air transportation in the United States. To ensure the highest level of safety for all passengers and crew, no Samsung Galaxy Note 7 device may be transported on their person, in carry-on items, or in checked luggage on flights to, from, or within the United States. This prohibition includes all Samsung Galaxy Note 7 devices.
Client Services:
+1 (954) 315-0088
Best,
Your XO Team