COVID-19 Information

Consistent with our unwavering commitment to safety and service, XO and our operating partners have implemented the following measures to safeguard the health of passengers, pilots, and crew and ensure well-being across every touchpoint of the travel experience.

Aircraft Cleanliness

Air Replenishment: Air is not recycled and recirculated in the cabin during flight; instead, inside air escapes the jet via an outflow valve and is continually replenished with fresh air from the outside at a controlled rate to maintain comfortable cabin pressure. The valve systems on the Citation X and Challenger 300 aircraft are capable of providing approximately 150 cubic feet of air from outside every minute. With 100% of interior air volume refreshed every six minutes, passengers can breathe easy.

Air Sterilization: Air enters the aircraft through a process that includes heat compression at temperatures greater than 500 °F. An ozone converter leverages a catalytic medium to convert the ozone present at higher altitudes (O3) into oxygen (O2). The heat of compression and catalytic conversion sterilizes the air. A temperature control system then cools the resultant sterilized air to desired cabin temperatures.

Aircraft Cleaning: Before and after each flight, high-grade multi-purpose cleaners and disinfectant wipes are used to thoroughly wipe down aircraft interiors ‒ including lavatories, tray tables, window shades, armrests, and all touch surfaces.

Antimicrobial Treatment and Disinfectant: Antimicrobial barrier treatment ClearCabin and surface disinfectant Bacoban are regularly applied to aircraft interiors to provide long-term protection from bacteria, viruses, mold, fungi, and other microorganisms. ClearCabin, an odorless and colorless disinfectant, is applied every 30 days and protects surfaces for up to 90 days with one application. Additionally, Bacoban is applied every 10 days, developing a solid gel nanolayer that provides long-lasting antiviral and antimicrobial performance.

Aircraft Decontamination Process: Should it be determined that anyone potentially carrying COVID-19 has traveled onboard an aircraft, that aircraft will be temporarily taken out of service, treated, and evaluated for cleanliness.

Pilot & Crew Procedures

Health Monitoring: Pilots and crew are required to closely monitor their health, register their temperatures twice daily, and report to duty only if they are symptom-free.

Social Distancing: Pilots and crew follow social distancing guidelines and respect travelers’ physical space. As requested and when possible, pilots and crew may close the partition between the cockpit and cabin to provide additional protection to travelers.

Pilot / Crew Personal Protective Equipment: Pilots and crew wear masks, gloves, and other personal protective equipment during passenger interactions in the cabin and outside of the aircraft.

Suspected COVID-19 Interaction Response: Should pilots or crew interact with someone carrying COVID-19, they are required to quarantine for 14 days and/or demonstrate negative test results before returning to work.

Operational Protocols & Partner Resources

Emergency Response Plan: Operations teams actively maintain Emergency Response Plans with protocols in the event that someone becomes ill onboard.

Travel Restrictions Monitoring: Operations teams review international and domestic travel mandates on a daily basis to ensure compliance with evolving requirements. Flights are prohibited to destinations that are considered high-risk or where travel is not permitted. For live flights, pilots and crew continually monitor travel restrictions, as well as the conditions on the ground across origins and destinations.

MedAire Resources: With over 30 years of aviation industry experience, MedAire provides expert medical and security assistance inflight and on the ground. MedAire’s health and travel safety assistance solutions are available as a resource for emergency medical issues that may arise.

Government & Organizational Resources: XO consults with leading experts from the Federal Aviation Administration (FAA), National Business Aviation Association (NBAA), Centers for Disease Control and Prevention (CDC), and National Governors Association (NGA) to remain up-to-date regarding developing information.

XO aviation experts are always available to answer any questions that may arise.